Mutually Beneficial : The Guardian and Life Insurance in America

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Format: Hardcover
Pub. Date: 2004-07-01
Publisher(s): New York University Press
List Price: $89.00

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Summary

View the Table of Contents. Read the Introduction.(Wright and Smith) have written a remarkably lucid and elegantly organized history that keeps the major themes in view, even while discussing the minutiae of crafting and marketing various new insurance products or of managing the firm and its investment portfolio. As the authors themselves point out, the history of life insurance has not attracted much serious scholarship or inspired writing. Fortunately, Mutually Beneficial has both. It integrates the Guardian's career into a wider account of the American life-insurance business and American economic history more generally, and it manages to do so with a light touch.--Geoffrey Clark, Harvard Business History Review(Mutually Beneficial is), without doubt, a major contribution to the economics and history of life insurance in the twentieth century. Wright and Smith have provided, for example, the most comprehensive account yet of product development, and the section on investment strategies is also important. In sum this will make a fine addition to the library of insurance historians, and to financial and business historians more generally.--Robin Pearson, Accounting, Business & Financial HistoryThe matieral is well documented. The authors have produced a nonvanity company history that goes behind the scenes to describe the company's corporate culture and policies and provide a explanation of how ethical and business precepts have led to consistent profitability.--Enterprise & SocietyMutually Beneficial tells the story of the evolution of The Guardian Life Insurance Company of America, one of the most important life and health insurers in the history of the U.S. economy and life insurance industry. Relying on exclusive access to the company's archives, interviews with its current executive officers, the public record, and scholarly articles and monographs, Robert E. Wright and George David Smith provide a strategic analysis of Guardian, from its founding to its standing in the insurance world today.Mutually Beneficial also describes the origin of Guardian's distinctive approach to business-its corporate culture and policy-and how these principles flow from the ethical and business precepts of its founders. By rigorously attending to its policyholders as a matter of practice as well as principle, Guardian has long been one of the most consistently profitable life insurance firms as measured by return on net wealth. This unique history will be of interest to anyone in the insurance business, as well as financial and economic professionals.

Author Biography

George David Smith is Clinical Professor of Economics, Entrepreneurship, and Innovation and is Academic Director of Executive MBA Degree programs at NYU's Stern School of Business.

Table of Contents

List of Illustrations
xi
List of Figures
xiii
List of Tables
xv
Preface xvii
Abbreviations xxiii
Introduction 1(1)
Life
2(2)
Trust
4(6)
Mutuality
10(2)
Guardian
12(3)
PART I: Historical Overview
15(104)
Germania: Origins and Progress to World War I
26(25)
Germania Rises
27(6)
Competing in a Cyclical Economy
33(4)
The Quest for Multinational Business
37(3)
The Armstrong Investigation
40(6)
Armstrong's Aftermath
46(5)
Retreat: The German Problem and Its Painful Resolution
51(18)
Loyalty at a Premium
53(3)
Extortion, Political and Otherwise
56(4)
The Lingering Dissolution of the European Business
60(9)
Boom and Bust
69(23)
Mutualization and Its Impacts
70(4)
Happy Days in the New Era
74(2)
The Relentless Debacle
76(8)
``Shaking Off the Blues'' with James A McLain
84(4)
The Outbreak of Peace
88(4)
Good Times, Hard Times in the Postwar Era
92(27)
The Golden '50s
93(2)
``No More Rabbits''
95(4)
Restless Agents
99(2)
Decentralization
101(2)
Inflation and its Discontents
103(8)
Disintermediation
111(4)
Portents
115(4)
PART II: Product, Distribution, and Expense Management
119(184)
Product Development: The Actuarial Problem and Individual Insurance
121(42)
Engineers of Liability
122(8)
Whole Life Insurance and Variations on the Theme
130(7)
Artifacts: Industrial Insurance and Tontines
137(4)
Accommodating Exceptional Risks
141(4)
Term Insurance and Annuities
145(1)
Disability Insurance
146(6)
Health and Accident Insurance
152(5)
Equity and Variable Products
157(6)
Product Development: Group, Benefits, and Reinsurance
163(20)
Fits and Starts in Group
164(4)
Group Forges Ahead
168(1)
Pension Trusts and Group Pensions
168(2)
Group Insurance and the ``Baby'' Market
170(3)
The Elements of Success
173(2)
Quickening Pace of Competition
175(2)
Insurance for Insurers
177(6)
Spreading the Word
183(18)
Early Promotional Strategies
185(2)
Publicity in the Pre--World War I Era
187(2)
The Advertising Age
189(5)
Annual Reports
194(1)
Advertising in the Postwar Era
195(6)
Selling Insurance
201(38)
The Insurance Salesperson's Burden
202(1)
General Agencies vs. Branch Offices
203(6)
Finding and Training Salespeople
209(10)
Retaining Salespeople
219(5)
Group Sales
224(2)
Insurance Brokers
226(1)
Controlling Surrender and Mortality in the Field
227(10)
In the Vortex
237(2)
Administration: Process and People
239(24)
Early Administrative Procedures
241(4)
Employee Selection
245(2)
Meritorious Careers
247(3)
Benefits
250(3)
Investing in Loyalty
253(4)
Employee Training
257(3)
Opening Up the Ranks
260(3)
Managing Administrative Expenses: Regionalization and Automation
263(20)
Regionalization
266(4)
Automating Work Processes
270(4)
Computers
274(9)
Burdens of Corporate Citizenship: Regulation and Taxes
283(20)
Formal Regulation
284(3)
Rule-Bound Everywhere
287(4)
Watching the Watchers
291(1)
Bound to New York
292(1)
Bones of Contention
293(2)
Taxation
295(3)
Tax Resistance in the Depression Era
298(1)
Postwar Tax Fortunes
299(4)
PART III: Investments
303(66)
Investing the Premiums: Asset Management to the Mid-Twentieth Century
308(34)
Cash
313(6)
Real Estate
319(2)
Mortgages
321(10)
Bonds
331(6)
Policy Loans and Other Assets
337(1)
Investment Watershed: The Postwar Environment
337(5)
Flexibility and Quality: George Conklin's Legacy
342(27)
Forging Greatness: Guardian's Emphasis on Private Placements and Credit Analysis
344(5)
Flexible Strategies and Personnel
349(3)
Innovations in Common Stock Investment
352(4)
Bracing for Impending Disaster
356(3)
Following Conklin's Footsteps
359(3)
The Economic Importance of Life Insurance Investments
362(7)
PART IV: Mutuality and Performance
369(34)
Swimming against the Tide
374(29)
The Mutual Logic of Diversification
378(4)
Board Governance and Corporate Culture
382(3)
Compensating Management
385(5)
Industry Demutualization
390(4)
Force Majeure
394(3)
Uncertainty and Conviction
397(6)
Appendix 403(2)
Notes 405(62)
Bibliography 467(16)
Index 483(20)
About the Authors 503

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