Management and Supervision in Law Enforcement With Infotrac

by BENNETT/HESS

Edition: 4th

ISBN13: 9780534616052

ISBN10: 0534616054

Format: Paperback

Pub. Date: 2003-07-17

Publisher(s): Wadsworth Publishing

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Summary

Foreword. Preface. About the Authors. Section One: MANAGEMENT AND SUPERVISION: AN OVERVIEW. 1. The Law Enforcement Organization. 2. The Role of the Manager and Leadership in Law Enforcement. Section Two: BASIC MANAGEMENT/PERSONAL SKILLS. 3. Communication: A Critical Management Skill. 4. Problem Solving and Decision Making. 5. Time Management: Minute by Minute. 6. Budgeting and Managing Costs Creatively. 7. Hiring Personnel and Dealing with Unions. Section Three: MANAGERS AND THE SKILLS OF OTHERS. 8. Training and Beyond. 9. Promoting Growth and Development. 10. Motivation and Morale. Section Four: MANAGING PROBLEMS. 11. Discipline and Problem Behaviors. 12. Complaints and Grievances. 13. Conflict--It's Inevitable. 14. Stress. Section Five: GETTING THE JOB DONE...THROUGH OTHERS. 15. Deploying Law Enforcement Resources and Improving Productivity. 16. Performance Appraisals and Evaluation. 17. Challenges in Managing for the Future. Appendix A: Sample Application Form. Appendix B: Sample Interview Rating Sheet. Appendix C: Accessibility Checklist for Complying with ADA Regulations. Appendix D: Sample Affirmative Action Questionnaire. Appendix E: Offenses and their Penalties--Progressive Discipline. Appendix F: Sample Community Policing Implementation Profile. Appendix G: Sample Goals, Daily Routine, Methods, Responsibilities and Duties of a Community Policing Officer. Glossary. Author Index. Subject Index.

SECTION I Management and Supervision: An Overview

The Law Enforcement Organization

(28)

Introduction

(1)

Evolution of Law Enforcement Organizations

(1)

The Traditional Law Enforcement Organization

(5)

Three Eras of Policing

(4)

The Law Enforcement Mission

(1)

An Organization's Guiding Philosophy and Values

(1)

Goals, Objectives and Work Plans

(2)

Goals

(1)

Objectives

(1)

Work Plans

(1)

The Formal Organization

(5)

Typical Divisions in Law Enforcement Agencies

(2)

Rational Organization and Hierarchy of Authority

(3)

Authority, Responsibility and Delegation

(1)

The Informal Organization

(3)

Coordination

(1)

The Emerging Law Enforcement Organization

(3)

Why the Need to Change?

(1)

Community-Oriented Policing and Problem Solving (COPPS)

(4)

Summary

(1)

Discussion Questions

(1)

Info Trac College Edition Assignment

(1)

References

(2)

The Role of Management and Leadership in Law Enforcement

(42)

Introduction

(1)

Managers and Management

(1)

Authority and Power

(1)

Delegation

(1)

Basic Management Skills and Tools

(2)

A Balance

(1)

Basic Tools

(1)

The Role of Self-Confidence

(1)

Lessons Learned from Business

(1)

Management by Objectives

(1)

Total Quality Management

(1)

Management Styles

(5)

Theory X/Theory Y---McGregor

(1)

The Four-System Approach---Likert

(2)

The Mature Employee Theory---Argyris

(1)

The Managerial/Leadership Grid Theory---Blake and Mouton

(2)

Which Management Style to Select?

(1)

Levels of Managers

(3)

First-Line Managers

(1)

Middle Management

(1)

The Top Level---The Executive Manager

(1)

Essential Functions of Law Enforcement Executives

(4)

Planners

(3)

Facilitators

(1)

Interfacers

(1)

Interactors

(1)

On Becoming an Executive Manager

(3)

Politics

(1)

What City Managers Expect from the Chief of Police

(1)

Common Management Challenges

(1)

Indicators of Organizational Problems

(1)

Law Enforcement Management as a Career

(2)

Management and Leadership

(1)

Managing vs. Leading

(2)

Characteristics of Leaders

(1)

Research on and Theories Related to Leadership

(4)

Trait Theories

(2)

The Michigan State and Ohio State Universities Studies

(1)

The Managerial Grid from a Leadership Perspective

(1)

Situational Leadership

(2)

Transformational Leadership

(1)

Leadership Styles

(4)

Consultative, Democratic or Participative Leadership

(1)

Laissez-Faire Leadership

(1)

Implications

(1)

Leadership---A Call for Change

(1)

Leadership Training and Development

(1)

Guidelines for Effective Management/Leadership

(2)

Holistic Management

(1)

The Team Approach

(2)

Summary

(1)

Discussion Questions

(1)

Info Trac College Edition Assignment

(1)

References

(2)

SECTION II Basic Management/Personal Skills

Communication: A Critical Management Skill

(32)

Introduction

(1)

Communication Defined

(1)

The Importance of Communication Skills to Managers

(1)

The Communication Process

(9)

The Sender of the Message

(1)

The Message

(2)

Channels of Communication

(2)

The Receiver of the Message

(1)

Listening

(2)

Feedback

(1)

Barriers to Communication

(2)

The Gender Barrier

(1)

The Cultural Barrier

(1)

Obstacles within the Process

(2)

Communication Enhancers

(1)

Internal Lines of Communication

(4)

Subordinate Communication

(1)

The Grapevine

(1)

Newsletters

(1)

Communication at Meetings

(2)

External Communication

(7)

Communicating with the Media

(5)

Communicating with the Broader Community

(1)

The Internet

(1)

Other Modes of External Communication

(1)

Communication and Homeland Security

(1)

Summary

(1)

Discussion Questions

(1)

Info Trac College Edition Assignment

(1)

References

100

(3)

Decision Making and Problem Solving

103

(30)

Introduction

104

(1)

Kinds of Decisions

104

(1)

Whole-Brain Research

105

(1)

Modes of Thinking

106

(1)

Basic Methods for Making Decisions or Solving Problems

107

(7)

Intuition

107

(1)

Snap Decisions

107

(1)

Delegating

108

(1)

Not Deciding

108

(1)

Using Computers for Decision Making

108

(1)

Participatory Decision Making (PDM)

109

(2)

Brainstorming

111

(1)

Focus Groups

112

(1)

Groupthink

112

(2)

More Complex Decision Making/Problems Solving Processes

114

(6)

The Seven-Step Decision-Making/Problem-Solving Process

114

(3)

Force-Field Analysis (FFA)

117

(1)

The Nominal Group Technique

118

(1)

The Delphi Technique

119

(1)

A Modified Delphi Technique

120

(1)

Problem-Oriented Policing

120

(4)

The SARA Model in Action

123

(1)

POP and Internal Problems

124

(1)

Creativity and Innovation

124

(4)

Changing Your Environment

125

(1)

Thinking Traps and Mental Locks

126

(2)

Killer Phrases

128

(1)

Common Mistakes

128

(1)

Two Key Considerations in Decision Making and Problem Solving

129

(1)

Evaluating Decisions

129

(1)

Summary

130

(1)

Discussion Questions

131

(1)

Info Trac College Edition Assignment

131

(1)

References

131

(2)

Time Management: Minute by Minute

133

(26)

Introduction

134

(1)

Time Defined

135

(1)

Time Management: Planning and Organizing Time

135

(1)

Time Management in a Service Organization

136

(1)

Value of Time

136

(1)

Goals and Time Management

137

(3)

Segmenting Tasks

137

(1)

Goals, Objectives and the Pareto Principle

138

(1)

Setting Priorities

139

(1)

Urgent vs. Important

139

(1)

Organizing Time

140

(4)

Time Logs and Lists

140

(4)

Controlling Time

144

(1)

The Daily To-Do List

144

(1)

Scheduling

145

(1)

The Time Map

145

(1)

Other Methods of Organizing Time

146

(1)

Time Abusers: Combating Unproductive Time

146

(6)

External Timewasters

146

(3)

Internal Timewasters

149

(3)

A Caution

152

(1)

Controlling the Paper Flood and Information Load

152

(3)

Retaining What You Need to Remember

155

(1)

Productivity---The Bottom Line

155

(1)

The Physiology of Productivity

156

(1)

Summary

157

(1)

Discussion Questions

157

(1)

Info Trac College Edition Assignment

158

(1)

References

159

(1)

Budgeting and Managing Costs Creatively

159

(26)

Introduction

160

(1)

Budget Defined

160

(1)

Types of Budgets

160

(1)

Purposes of Budgets

161

(1)

Budgeting and Accounting Terminology

162

(1)

Responsibility for Preparing the Budget

163

(1)

Typical Levels in Developing a Budget

164

(1)

The Budgeting Process

164

(3)

Budgeting Systems

167

(1)

Budget Categories

167

(1)

Typical Allocations to Various Categories

167

(1)

Presenting the Budget for Approval

168

(1)

Monitoring

169

(1)

Cutback Budgeting

169

(3)

Causes of Cutback Budgeting

170

(1)

Doing More with Less

171

(1)

Managing Costs Creatively

172

(1)

Identifying Common Cost Problems

172

(1)

Employee Cost Improvement Suggestion Programs

173

(1)

Creative Ways to Reduce Costs

173

(3)

The Regional Approach or Consolidating Services

173

(1)

Community Resource Centers

174

(1)

Contracting

174

(1)

The Quartermaster System

174

(1)

Volunteers

175

(1)

Privatization

176

(1)

Increasing Revenue

176

(2)

Fund Raising

176

(1)

Charging for Services

177

(1)

Asset Forfeiture

177

(1)

Grants

178

(3)

Federal Grant Money

178

(2)

State Grant Money

180

(1)

Other Sources of Funding

180

(1)

The Grant Proposal

180

(1)

Summary

181

(1)

Discussion Questions

182

(1)

Info Trac College Edition Assignment

182

(1)

References

182

(3)

Hiring Personnel and Dealing with Unions

185

(36)

Introduction

186

(1)

The Importance of Hiring Well

187

(1)

Recruiting

188

(4)

Recruiting for Diversity

190

(1)

Recruiting Racial/Ethnic Minorities

190

(1)

Recruiting Women

190

(2)

The Selection Process

192

(8)

The Application

193

(1)

Testing/Screening

193

(5)

The Interview

198

(2)

Assessment Centers

200

(2)

Innovations in Selecting

202

(1)

The Human Resource Roundtable

202

(1)

The Candidate Ride-Along

202

(1)

Employment Criteria

203

(2)

Educational Requirements

203

(2)

Laws Affecting Employment

205

(4)

Family and Medical Leave Act of 1993

206

(1)

The Americans with Disabilities Act of 1990 (ADA)

206

(3)

Affirmative Action

209

(1)

Labor Laws and Unions

210

(7)

Types of Law Enforcement Unions

212

(2)

Reasons for Joining Law Enforcement Unions

214

(1)

Management vs. Employee Rights

214

(1)

Management, Unions and Politics

215

(1)

Levels of Bargaining

215

(1)

Management and Unions Working Together

215

(1)

Collective Bargaining, Arbitration and the CEO

216

(1)

Votes of No Confidence

217

(1)

Summary

217

(1)

Discussion Questions

218

Info Trac College Edition Assignment

217

(2)

References

219

(2)

SECTION III Managers and the Skills of Others

Training and Beyond

221

(40)

Introduction

222

(1)

Training as a Management Function

223

(1)

Failure-to-Train Litigation

223

(1)

Training Philosophy

224

(1)

Training vs. Educating

224

(1)

Variables Affecting Learning

225

(6)

Individual Variables

225

(4)

Task or Information Variables

229

(1)

Environmental/Instructional Variables

230

(1)

Implications

230

(1)

Principles of Learning

231

(2)

Training Tips

232

(1)

Training Pitfalls

233

(1)

Effective Trainers

233

(1)

Instructional Methods

233

(5)

Lecture

234

(1)

Question/Answer Sessions

234

(1)

Discussion

235

(1)

Videoconferencing

235

(1)

Demonstration

236

(1)

Hands-On Learning

236

(1)

Role Playing

237

(1)

Case Studies

237

(1)

Simulations

237

(1)

Combination

238

(1)

Individual, Group or Entire/Agency

238

(1)

Instructional Materials

238

(4)

Printed Information

238

(1)

Visuals

239

(1)

Bulletin Boards

239

(1)

Audio- and Videocassettes

239

(1)

Television Programs

240

(1)

Computer Programs

240

(1)

Distance or E-Learning

241

(1)

Other Training Options

242

(1)

Training Standards

242

(2)

Basic Certification Instruction

244

(1)

Academy Training for New Recruits

244

(1)

On-the-Job Training

244

(3)

Field Training

245

(1)

In-House Training Sessions

246

(1)

Roll Call

246

(1)

Remedial Training

246

(1)

Becoming a Sergeant

247

(1)

Training at the Management Level

248

(1)

External Training

249

(1)

College Classes

249

(1)

Seminars, Conferences and Workshops

250

(1)

Independent Study

250

(1)

Ongoing Training---Lifelong Learning

250

(3)

The Training Cycle

251

(2)

Benefits of Effective Training Programs

253

(3)

Benefits for Individual Officers

254

(1)

Benefits for Supervisors and Managers

254

(1)

Benefits for the Entire Department and Community

254

(2)

The Violent Crime Control and Law Enforcement Act of 1994

256

(1)

Training and COPPS

256

(1)

Summary

256

(2)

Discussion Questions

258

(1)

Info Trac College Edition Assignment

258

(1)

References

258

(3)

Promoting Growth and Development

261

(32)

Introduction

262

(1)

Job Descriptions

262

(1)

The Workplace Culture

262

(4)

The Socialization Process

263

(1)

The Police Culture

263

(2)

Changing the Workplace Culture

265

(1)

Developing Positive Interpersonal Relationships

266

(4)

Self-Disclosure and Feedback

266

(1)

Goal Setting

266

(3)

Goals and Values

269

(1)

Balanced Performer Managers and Empowerment

270

(1)

Stages of Growth

270

(2)

Managers as Mentors

272

(1)

Developing Positive Attitudes

273

(1)

Developing a Positive Image

274

(1)

Developing Cultural Awareness and Sensitivity

275

(5)

Racial Profiling

277

(3)

Developing a Sense of Ethics and Integrity

280

(8)

Accepting Gratuities

284

(1)

Unethical Behavior and Corruption

285

(2)

Promoting Ethical Behavior and Integrity

287

(1)

The Long-Range Importance of Developing Personnel

288

(1)

Managers as Motivators for Change

288

(1)

Evaluating the Climate for Growth, Development and Change

289

(1)

Summary

289

(1)

Discussion Questions

290

(1)

Info Trac College Edition Assignment

291

(1)

References

291

(2)

Motivation and Morale

293

(36)

Introduction

294

(1)

Officer Retention, Motivation and Morale

294

(1)

Motivation Defined

295

(1)

Self-Motivation

295

(1)

Motivational Theories

296

(8)

The Hierarchy of Needs---Abraham Maslow

296

(2)

Two-Factor Hygiene/Motivator Theory---Herzberg

298

(3)

Reinforcement Theory---Skinner

301

(1)

The Expectancy Theory---Vroom

302

(1)

Contingency Theory---Morse and Lorsch

303

(1)

Causes and Symptoms of an Unmotivated Work Force

304

(1)

External, Tangible Motivators

304

(2)

The Compensation Package

304

(1)

Perks

305

(1)

Incentive Programs

305

(1)

Working Conditions and Schedules

305

(1)

Security

306

(1)

Social

306

(1)

Status

306

(1)

Internal, Intangible Motivators

306

(4)

Goals and Expectations

306

(1)

Achievement, Recognition, Growth and Advancement

307

(1)

Self-Esteem

307

(1)

A Feeling of Importance

308

(1)

Being Involved, Included and ``In'' on Things

309

(1)

What Is Really Motivational?

309

(1)

The Law Enforcement Career as a Motivator

310

(3)

Job Rotation

311

(1)

Job Enlargement

312

(1)

Job Enrichment

312

(1)

Job Satisfaction and Community Policing and Problem Solving

312

(1)

Benefits of Motivated Personnel

313

(1)

Morale: An Overview

313

(1)

Indicators of Morale Problems

314

(1)

Reasons for Morale Problems

315

(1)

Building Morale

316

(3)

Promotions and Morale

319

(4)

Assessment Centers

320

(2)

Strategic Career Planning

322

(1)

Police/Family Programs

322

(1)

An Innovative Program for Maintaining Veteran Officers' Morale

323

(1)

Summary

323

(3)

Discussion Questions

326

(1)

Info Trac College Edition Assignment

326

(1)

References

326

(3)

SECTION IV Managing Problems

Discipline and Problem Behaviors

329

(28)

Introduction

330

(1)

Discipline Defined

330

(1)

Positive, Constructive Self-Discipline

331

(1)

Maintaining Positive Discipline

331

(1)

Knowledge of Rules, Regulations and Expected Behavior

331

(2)

Typical Rules and Regulations for Law Enforcement Departments

332

(1)

Policy vs. Discretion

333

(1)

Clarity of Role vs. Creativity

333

(1)

Common Problem Behaviors

333

(5)

Substance Abuse in the Workplace

334

(1)

Use of Excessive Force

334

(3)

Corruption

337

(1)

Sexual Harassment

337

(1)

Insubordination

338

(1)

Negative Discipline/Punishment

338

(8)

Identifying the Problem Performer---Early Warning Systems

339

(1)

Determining Penalties

340

(3)

Summary Punishment

343

(1)

Guidelines for Administering Negative Discipline

343

(1)

Steps in Administering Negative Discipline

344

(1)

Appeal

345

(1)

Legal Considerations

345

(1)

Comprehensive Discipline

346

(8)

The Balance of Consequences Analysis---Wilson Learning Corporation

346

(4)

The Price Method

350

(1)

One-Minute Managing

351

(1)

The Stroke Approach

352

(2)

A Disciplinary System

354

(1)

Summary

354

(1)

Discussion Questions

355

(1)

Info Trac College Edition Assignment

355

(1)

References

356

(1)

Complaints and Grievances

357

(20)

Introduction

358

(1)

Definitions

358

(1)

Complaints

358

(1)

External Complaints

359

(2)

Causes of External Complaints

360

(1)

Reducing External Complaints

361

(1)

Internal Complaints

361

(4)

Causes of Internal Complaints

361

(1)

Reducing Internal Complaints

362

(3)

Complaint Policies

365

(1)

Handling and Investigating Complaints

365

(2)

Internal Affairs Investigations

367

(1)

Officers' Rights and Legal Procedures

367

(1)

Civilian Review Boards

368

(2)

The Civilian Ombudsman

370

(1)

Grievances

370

(2)

Causes

371

(1)

Resolving Grievances

372

(1)

Mediation and Arbitration

373

(1)

Disposition of Complaints and Grievances

374

(1)

The Chronic Complainer

374

(1)

Summary

375

(1)

Discussion Questions

376

(1)

Info Trac College Edition Assignment

376

(1)

References

376

(1)

Conflict---It's Inevitable

377

(24)

Introduction

378

(1)

Conflict Defined

378

(1)

Conflicting Views of Conflict

379

(1)

Sources of Conflict

380

(3)

Individual Sources

380

(1)

Interpersonal Sources

381

(1)

Job-Related Sources

381

(1)

Use of Force: A Major Source of Conflict

382

(1)

Harassment: Another Major Source of Conflict

382

(1)

Sources of Conflict External to the Law Enforcement Organization

383

(1)

Change---Yet Another Major Source

383

(1)

Responsibility for Conflict Management

383

(1)

Recognizing and Acknowledging Conflict

384

(1)

Managing Crisis Conflict

385

(1)

Dealing with Problem Employees

386

(1)

Dealing with Difficult People

386

(3)

Handling Personal Attacks

389

(1)

Handling Disagreements between Others in the Department

390

(1)

Helping Employees Get Along

391

(1)

Role Conflict of Sergeants

392

(1)

Using Ombuds

392

(1)

Dealing with External Conflicts

392

(2)

Conflicts with Other Agencies

392

(1)

Conflicts with the Public

393

(1)

Mediation and Community Policing

394

(1)

Dealing with Internal and External Politics

394

(1)

Maintaining Healthy Conflict

395

(2)

Avoiding the Suppression of Conflict

396

(1)

Understanding

396

(1)

Conflict Resolution Skills

397

(1)

Summary

398

(2)

Discussion Questions

400

(1)

Info Trac College Edition Assignment

400

(1)

References

400

(1)

Stress

401

(30)

Introduction

402

(1)

Stress Defined

403

(1)

Sources of Stress

404

(4)

Daily Living or General Sources of Stress

405

(1)

Personality as a Source of Stress

405

(1)

Job-Related Sources of Stress

405

(1)

Law Enforcement-Related Sources

405

(3)

Law Enforcement Personnel with Additional Stressors

408

(2)

Women Officers

408

(1)

Minority Officers

409

(1)

Investigators

409

(1)

Managers/Supervisors

409

(1)

Death Notification

410

(1)

Shift Work, Overtime and Fatigue

411

(1)

Critical Incidents

412

(3)

Line-of-Duty Deaths

414

(1)

Victimized Families

415

(1)

Reactions to Stress/Symptoms

416

(1)

Physical

416

(1)

Psychological

416

(1)

Behavioral

416

(1)

On the Job

417

(1)

Levels of Stress

417

(1)

Burnout

417

(2)

Post-Traumatic Stress Disorder (PTSD)

419

(1)

Depression

420

(1)

Suicide

421

(1)

Coping with Stress

421

(1)

Reducing Stress Levels

422

(1)

How the Organization Can Reduce Stress

423

(2)

Testing and Selection

423

(1)

Ongoing Psychological Support

424

(1)

Programs to Prevent/Reduce Stress

425

(2)

Peer Support Groups

425

(1)

Critical Incident Stress Debriefing

425

(1)

The Organizational Consultant Program

426

(1)

Chaplain Corps

426

(1)

Other Stress Management Programs

426

(1)

The Role of the Manager/Supervisor

427

(1)

Summary

427

(1)

Discussion Questions

428

(1)

Info Trac College Edition Assignment

428

(1)

References

429

(2)

SECTION V Getting the Job Done---Through Others

Deploying Law Enforcement Resources and Improving Productivity

431

(40)

Introduction

432

(1)

Law Enforcement Productivity

433

(1)

Productivity Defined

433

(1)

Measuring Law Enforcement Productivity

434

(1)

Traditional Means of Deploying Personnel

434

(1)

Police Logs

435

(2)

Computer Scheduling

435

(2)

Factors Considered in Employee Deployment

437

(5)

Shifts

438

(3)

Proportionate Assignment

441

(1)

Job Rotation

442

(1)

Overtime

442

(1)

Response Time

443

(1)

Differentiated Response

443

(1)

Operation Bullseye

444

(1)

Random Patrol

444

(2)

The Kansas City Preventive Patrol Experiment

445

(1)

Aggressive Patrol

446

(1)

Methods of Patrol

446

(5)

Automobile Patrol

446

(2)

Bicycle Patrol

448

(2)

Foot Patrol

450

(1)

Air Patrol

451

(1)

Water Patrol

451

(1)

Expanding the Law Enforcement Personnel Pool

451

(3)

Citizen Police Academies

451

(1)

Citizens on Patrol

452

(1)

Reserves

452

(1)

Volunteers

453

(1)

Explorers

454

(1)

Civilianization

454

(1)

Deploying Resources in Emergencies

454

(3)

Technological Aids

456

(1)

Deploying Resources to ``Fight Crime,''

457

(3)

Crime Triangle

457

(3)

Community Policing and Deployment of Personnel

460

(1)

Citizen Involvement

461

(1)

Productivity Problems

461

(1)

Improving Productivity

462

(5)

Technology

462

(2)

Quality Circles Approach

464

(1)

Productive Work Teams

465

(1)

Leadership, Discipline, Motivation and Morale Revisited

466

(1)

Summary

467

(1)

Discussion Questions

468

(1)

Info Trac College Edition Assignment

468

(1)

References

469

(2)

Performance Appraisals and Evaluation

471

(32)

Introduction

472

(1)

Evaluation Defined

472

(1)

Informal vs. Formal Evaluation

472

(1)

Evaluation on the Job

473

(1)

Purposes of Evaluation

474

(1)

Performance Criteria/Standards

475

(3)

Recognizing Value in Policing

478

(2)

Surveys and Rating Forms

479

(1)

Information for Evaluation

480

(2)

Common Types of Performance Evaluations

482

(4)

Evaluation of Subordinates by Managers, Supervisors and Others

482

(2)

Evaluation of Managers and Supervisors by Subordinates

484

(2)

Performance Interviews

486

(2)

Guidelines for Evaluating

488

(1)

Problems of Performance Evaluations

489

(1)

Automated Performance Evaluations

490

(1)

Legal Requirements in Performance Evaluation

491

(1)

Fitness-for-Duty Evaluations

491

(1)

Benefits of Evaluation

492

(1)

The Evaluation Cycle

492

(1)

Evaluating the Team

492

(1)

Evaluating Training

492

(2)

Evaluating the Entire Department

494

(3)

Citizen Surveys

495

(2)

Partnerships

497

(1)

Accreditation

497

(2)

Accreditation and Community Policing

498

(1)

Evaluation and Research

499

(2)

Challenging the Status Quo

500

(1)

Summary

501

(1)

Discussion Questions

502

(1)

Info Trac College Edition Assignment

502

(1)

References

502

(1)

Challenges in Managing for the Future

503

(18)

Introduction

504

(1)

Megatrends---Looking to the Future

504

(1)

Law Enforcement for the Future

505

(3)

A Basic Change in Needed Management Skills

505

(1)

A Changing Public to Be Served

506

(1)

Advances in Technology

507

(1)

Major Challenges in the Twenty-First Century

508

(5)

The Drug Problem

508

(1)

Violence

509

(1)

Homeland Security

510

(2)

Privatization

512

(1)

Futuristics

513

(2)

The Need for Creativity and Innovation

515

(1)

Change Revisited

516

(3)

The Boiled Frog Phenomenon

517

(1)

Planning for the Future

518

(1)

Acceptance of Change

518

(1)

Summary

519

(1)

Discussion Questions

519

(1)

Info Trac College Edition Assignment

520

(1)

References

520

(1)

Appendix A: Sample Application Form

521

(4)

Appendix B: Sample Interview Rating Sheet

525

(2)

Appendix C: Accessibility Checklist for Complying with the ADA Regulations

527

(2)

Appendix D: Sample Affirmative Action Questionnaire

529

(2)

Appendix E: Offenses and their Penalties---Progressive Discipline

531

(2)

Appendix F: Sample Community Policing Implementation Profile

533

(2)

Appendix G: Duties of a Community Policing Officer

535

(4)

Appendix H: Lists of Abbreviations and Acronyms

539

(4)

Glossary

543

(18)

Author Index

561

(6)

Subject Index

567

Management and Supervision in Law Enforcement With Infotrac

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