Lean-Six Sigma For Healthcare: A Senior Leader Guide To Improving Cost And Throughput (Book with CD-ROM),9780873896474

Lean-Six Sigma For Healthcare: A Senior Leader Guide To Improving Cost And Throughput (Book with CD-ROM)

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Edition: 1st
ISBN13: 9780873896474
ISBN10: 0873896475
Format: Paperback
Pub. Date: 2005-05-01
Publisher(s): ASQ QUALITY PRESS
List Price: $75.00

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Table of Contents

CD Contents xi
List of Figures and Tables xv
Preface xix
Acknowledgments xxv
Chapter 1 The Role of Senior Leaders: Raising the Performance Bar 1(14)
So, What Is Lean-Six Sigma?
4(1)
Lean-Six Sigma as a Strategic Deployment Approach
4(2)
Lean-Six Sigma as a Belief System
6(2)
Lean-Six Sigma as a Statistical Calculation
8(2)
Lean-Six Sigma as a Suite of Project Methodologies
10(2)
Checklists and Tools Accessible Electronically
12(1)
Recommended Learning Sessions
12(1)
References
13(2)
Chapter 2 The Role of Senior Leaders: Coaching Cost of Quality Recovery 15(38)
How Can Lean-Six Sigma Serve as a Cost Recovery Concept?
16(6)
Coaching the Seven Categories of Waste
22(11)
How- Can Senior Leaders Reduce This Waste?
33(2)
What Is the Impact of Lean Thinking on Throughput and Cost?
35(6)
How Can We Reduce Worked Hours?
41(3)
Eight Lean-Six Sigma Solution Set
44(1)
Summary
44(1)
Checklists and Tools Accessible Electronically
44(3)
Recommended Learning Sessions
47(3)
References
50(1)
Additional Reading
51(2)
Chapter 3 The Role of Senior Leaders: Organizing Lean-Six Sigma Project Methodologies to Drive Change 53(20)
DMAIC
55(4)
PDCA-Type Method
59(3)
100-Day Workout Method
62(4)
Manager Project
66(1)
Assessing Current Improvement Methods
67(3)
Summary
70(1)
Checklists and Tools Accessible Electronically
70(1)
Recommended Learning Sessions
70(1)
References
71(1)
Additional Reading
72(1)
Chapter 4 The Role of Senior Leaders: Achieving the Strategic Magic Moment 73(34)
Achieving the Magic Moment
74(19)
Measuring Strategic Magic Moment Results
93(6)
Establish Monthly Project Milestone Tracking
99(1)
Senior Leader Missteps
100(3)
Summary
103(1)
Checklists and Tools Accessible Electronically
104(1)
Recommended Learning Session
104(1)
References
104(1)
Additional Reading
105(2)
Chapter 5 The Role of Senior Leaders: Simulation, Experimentation, and the Cost of Not Getting It Right the First Time 107(20)
Emergency Department Case Study
110(10)
Operating Room Case Study
120(5)
Summary
125(1)
Recommended Learning Session
125(1)
References
126(1)
Chapter 6 The Role of Senior Leaders: Driving Sustainable Organizational Change 127(8)
Behavioral Activities
130(2)
Change Systems
132(1)
Summary
132(1)
Checklists and Tools Accessible Electronically
132(1)
References
133(1)
Additional Reading
133(2)
Chapter 7 The Role of Senior Leaders: Engaging Physicians 135(8)
Recommended Learning Session
142(1)
References
142(1)
Chapter 8 The Role of Senior Leaders: Achieving Sustainable Results (Magic Moment Example) 143(10)
Morton Plant Hospital
144(8)
References
152(1)
Additional Reading
152(1)
Chapter 9 Summation 153(2)
Glossary 155(6)
Appendix A Waste Walk Form 161(4)
Appendix B DMAIC Project Charter Template 165(4)
Appendix C Lean-Six Sigma Solution Set 169(14)
Appendix D PDCA Project Method Assessment Workpaper 183(2)
Index 185(10)
About the Authors 195

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