Crucial Conversations, Third Edition,9781260474183

Crucial Conversations, Third Edition

by ; ; ; ;
Edition: 3rd
ISBN13: 9781260474183
ISBN10: 1260474186
Format: Paperback
Pub. Date: 2021-10-21
Publisher(s): McGraw Hill
List Price: $24.00

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Table of Contents

Preface
1 What’s a Crucial Conversation?
2 Mastering Crucial Conversations
PART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH
   3 Choose Your Topic
   4 Start with Heart
   5 Master My Stories
PART II HOW TO OPEN YOUR MOUTH
   6 Learn to Look
   7 Make It Safe
   8 STATE My Path
   9 Explore Others’ Paths
   10 Retake Your Pen
PART III HOW TO FINISH
   11 Move to Action
   12 Yeah, But
   13 Putting It All Together
Notes
Index

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